NEED HELP?
Have questions about your CFX membership, club access, training or benefits?
Find answers to our most frequently asked questions below.
Choose your preferred CFX location and membership option online. You’ll then be securely redirected to our billing partner, ABC Fitness, to complete your enrollment.
CFX offers Friends & Family Add-On memberships instead of a traditional family plan. Members can add up to five friends or family members to their account. Regular and All Access add-ons start at $8 biweekly, while Performance add-ons are $12.50 biweekly. Add-ons have no commitment or annual service fee and can be purchased during staffed hours.
More Info: Friends & Family Add-Ons
Yes. CFX uses ABC Fitness for membership billing. If you have a billing question, ABC Fitness Member Services can be reached at (888) 827-9262.
Regular and All Access memberships include a $49.99 annual service fee. The first annual fee is billed 45 days after enrollment and is charged annually after that. Performance Membership does not have an annual fee.
Amenities vary by CFX location, but clubs may include cardio and strength equipment, free weights, locker rooms and showers, recovery amenities, vending and retail products, and more. Visit your preferred CFX location page to see the amenities available at that specific club.
Minors may become CFX members with parental or legal guardian consent. A parent or guardian must be responsible for the membership agreement and valid billing information, or the minor may be added under a qualifying add-on membership.
All Access and Performance members receive access to all 17 CFX locations. Regular members have access to their designated home club only.
Eligible CFX memberships include 24/7 gym access. Staffed hours vary by club, so check your location page before visiting if you need assistance from the front desk.
Regular members may access their home club Monday–Friday from 5:00 AM–11:00 PM and Saturday–Sunday from 7:00 AM–7:00 PM. All Access and Performance memberships include 24/7 access to all 17 CFX locations. Access provided through insurance or fitness benefit programs may vary by provider and plan.
During unstaffed hours, club doors are locked. Eligible members use the CFX mobile app for access. New members should receive setup information after joining. If you need help accessing the club during unstaffed hours, ACH Door Support can be reached at 844-738-3247.
Yes. Participating CFX locations offer a variety of group fitness classes, including 30-minute introductory classes and 45-minute Performance classes. Class types and schedules vary by location.
Regular members receive access to select classes at their home club, All Access members receive access to select group training classes across CFX locations, and Performance members receive unlimited group training.
Start with a free Welcome Training Session to meet with a CFX trainer, discuss your goals and learn what training options may work for you. You can also visit the Personal Training page to meet trainers at your preferred location.
Yes. CFX participates with select insurance and fitness benefit programs, including SilverSneakers, Silver&Fit, Renew Active, Prime, American Specialty Health, Wellhub, ClassPass and HUSK. Eligibility and benefits vary by provider and individual plan.
Eligibility depends on your insurance carrier, employer, fitness benefit program and individual plan. Visit the Insurance Memberships page to find your provider and use the available eligibility or benefit link.
After confirming your eligibility, visit your preferred CFX location with a valid photo ID and any membership number, confirmation code or eligibility information supplied by your provider. A CFX team member can help you complete the activation process.
CFX currently accepts membership cancellations in two ways: by certified mail sent to your CFX location or in person at a CFX club, where you’ll complete a cancellation notice.
Memberships may be frozen for up to two consecutive months. With qualifying documentation, such as physician documentation, a college class schedule or military orders, a freeze may be extended for up to six months. There is no fee to freeze or unfreeze a membership; however, applicable annual service fees are not paused during a freeze.
Regular members may transfer their home club to another CFX location by completing a Home Club Transfer Request at a CFX club.
Can’t find the answer you’re looking for? Send us a message and choose your preferred CFX location. Our team will help point you in the right direction.
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