EVERYTHING YOU NEED IN THE CFX APP

With CFX App, you can manage classes, appointments, payment information, and your profile from a mobile device. You can also find a club, view live occupancy, and check in to the club or a class. 

Invitation Email 

As soon as you are added to our system, you will get an automatic Invitation Email.  

The invitation includes: 

• A setup link so you can create your account (choose password, complete profile)  

• Links to download the mobile app (iOS / Android)  

• The web login / domain URL (for accessing from a browser) 

Can’t find the email? Check your spam folder or contact your club for assistance.

Need further assistance? Reach out to engagementhelp@abcfitness.com

Check in with a Barcode 

Use your in‑app barcode to enter the club.  

Steps 

1. First, tap the barcode icon in the upper-left of the Dashboard.
2. Then, scan the QR code at the club entrance.

• Tap More → Find a club. 

• View the location name and address. 

• Use map icons: Pin (center on club), Compass (center on you), Get Directions (Google/Apple Maps). 

• Swipe up the tray for today’s hours; expand for the full week. 

• Tap the phone number to call the club. 

• Tap Search to browse all locations or search by ZIP code or club name. 

• Your home club is a Favorite by default. 
• Select a location to open the map with its pin. 

Personal training clients can book their sessions through the app now!

Group classes can also be found in the app. Click on a class to see if it is included with your membership! We have classes for all membership levels. 

All members can book their free welcome personal training session in the mobile app.

• Bookings are one‑at‑a‑time (not recurring) and must be made at least 24 hours in advance.
• Trainer availability shows in your device’s time zone.
• Self‑bookable options appear under BOOK APPOINTMENT

Session credits can only be used at the club where they were purchased.

How to View Session Balance

In the Mobile App 

• First, tap More. 

• Then, under MY ACCOUNT, tap Session balance to view remaining credits. 

Coming Soon

When booking a paid event, the app checks for available session credits. If none are available, you’ll be prompted to select a session pack and purchase. 

Purchase Session Credits (Mobile) 

• First, Select the event → tap AGREE AND BOOK. 

• If no sessions are available, choose a service to fund the event (expand sections with Show More). 

• Next, select a payment method → tap PAY AND BOOK. 

• Then, wait for the payment confirmation.

• If payment fails, select another card or add a payment method. 
• If booking succeeds, you’ll see BOOKED and the event appears in THINGS TO DO TODAY. 

 Purchase Services 

In the CFX app, you have the ability to purchase personal training through two options: 

• Recurring Services 

• Packages 

Recurring Services 

The RECURRING SERVICES tab lists each plan’s name, interval, amounts due (today/interval), and auto‑renew status. Purchasing a plan enables Club Account and sets your default recurring payment method. 

• First, tap BUY next to a plan. 

• Next, choose a card for DUE TODAY. 

• Then, choose a bank account or card for RECURRING PAYMENTS. 

• Finally, Agree to Terms and Subscription. 

• Tap BUY → review confirmation → RETURN HOME. 

• First, go to profile. Then, click In‑Club Recurring Services. 

• Open the service you want to cancel. Then, tap Cancel auto renew. 

• When prompted, tap Yes.
• Your Auto Renew should now show None. 

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Under My Account, you can manage payment methods, review payment history, and make membership payments.

• Payment methods – add or edit cards/bank accounts 

• Payment history – view prior payments 
• Membership – make a payment 

Make a Payment – Web Portal 

• Go to My Account → Manage Membership → MAKE A PAYMENT. 
• Confirm/enter the amount (min $0.01, max $5,000). 
• Select payment method → PAY NOW. 
• Look for “Your payment is successful.” or review any error message.

Make a Payment – Mobile App 

From Membership you can pay current or overdue invoices. The MAKE A PAYMENT link appears only when you have a due amount. You can also pay via Wallet if overdue. 

Pay from the Membership Screen 

• First, tap More → Membership → MAKE A PAYMENT. 

• Next, confirm or enter the amount (min $0.01, max $5,000). 

• Then, select a payment method (primary is pre‑selected). 

• Finally, tap PAY NOW to complete. 

Pay from the Wallet 

• Open the Wallet using the icon in the upper-left.
• Next, select PAY beside the overdue message.
• Then, choose PAY NOW on the Make a Payment screen.

Confirmation & Error Messages (Mobile) 

• Payment Successful – you’ll see a success confirmation. 

• Payment Failed – try another card or add a new method. 

• Credit Card Expired – update card info before paying. 

• Payment Blocked – you can’t make another payment within 5 minutes; try again after the on‑screen countdown. 

• Connection Issues – you may see “Unable to load…”; check your internet or try again later. 

If you see “Unable to pay: Internal Service error…” contact your club. 

Add a Credit Card 

• Tap More → Payment methods → ADD A NEW PAYMENT METHOD. 
• Choose Credit/Debit Card → enter card details (AmEx, Visa, MasterCard, Discover). 
• Tap SUBMIT. 
• Optionally set it for Membership (recurring billing) or one‑time use. 

Add a Bank Account 

• Tap More → Payment methods → ADD A NEW PAYMENT METHOD. 

• Choose Bank Account → enter account details. 

• Tap SUBMIT (can be used for Membership recurring billing). 

Edit or Delete a Payment Method 

• Designate a card/bank account for Membership recurring billing. 

• Update a card’s expiration date (if used for recurring). 

• Designate a card for one‑time use or delete a method.

View Payment History 

• Review past payments in Payment history (mobile and web).