With CFX App, you can manage classes, appointments, payment information, and your profile from a mobile device. You can also find a club, view live occupancy, and check in to the club or a class. 

Invitation Email 

As soon as you are added to our system, you will get an automatic Invitation Email.  

The invitation includes: 

• A setup link so you can create your account (choose password, complete profile)  

• Links to download the mobile app (iOS / Android)  

• The web login / domain URL (for accessing from a browser) 

Check in with a Barcode 

Use your in‑app barcode to enter the club.  

Steps 

1. Tap the barcode icon in the upper‑left of the Dashboard. 
2. When the QR code is displayed, scan it at the club entrance. 

• Tap More → Find a club. 

• View the location name and address. 

• Use map icons: Pin (center on club), Compass (center on you), Get Directions (Google/Apple Maps). 

• Swipe up the tray for today’s hours; expand for the full week. 

• Tap the phone number to call the club. 

• Tap Search to browse all locations or search by ZIP/postcode/club name. 

• Your home club is a Favorite by default. 
• Select a location to open the map with its pin. 

COMING SOON 

Group or Personal Training Members can book their sessions in the mobile app.

All members can book their free fitness assessment in the mobile app.

• Bookings are one‑at‑a‑time (not recurring) and must be made at least 24 hours in advance.
• Trainer availability shows in your device’s time zone.
• Self‑bookable options appear under BOOK APPOINTMENT

Session credits can only be used at the club where you purchased. 

How to View Session Balance

In the Mobile App 

• Tap More. 

• Under MY ACCOUNT, tap Session balance to view remaining credits. 

Coming Soon

Coming Soon

When booking a paid event, the app checks for available session credits. If none are available, you’ll be prompted to select a session pack and purchase. 

Purchase Session Credits (Mobile) 

• Select the event → tap AGREE AND BOOK. 

• If no sessions are available, choose a service to fund the event (expand sections with Show More). 

• Select a payment method → tap PAY AND BOOK. 

• Wait while payment processes, then look for confirmation. 

• If payment fails, select another card or add a payment method. 

• If booking succeeds, you’ll see BOOKED and the event appears in THINGS TO DO TODAY. 

Purchase Services 

If available, a banner lets you buy recurring plans or packages. 

• Recurring Services 

• Packages 

Recurring Services 

The RECURRING SERVICES tab lists each plan’s name, interval, amounts due (today/interval), and auto‑renew status. Purchasing a plan enables Club Account and sets your default recurring payment method. 

• Tap BUY next to a plan. 

• Choose a card for DUE TODAY. 

• Choose a bank account or card for RECURRING PAYMENTS. 

• Agree to Terms and Subscription. 

• Tap BUY → review confirmation → RETURN HOME. 

Cancel Auto‑Renew (Mobile) 

• Go to profile → In‑Club Recurring Services. 

• Open the service → tap Cancel auto renew. 

• When prompted, tap Yes. Auto Renew shows None. 

Packages 

• Tap BUY next to a package. 

• Choose a payment method for DUE TODAY.   Tap BUY → choose BOOK NOW or RETURN HOME AND BOOK LATER. 

In MY ACCOUNT you can manage payments and make dues payments. 

• Payment methods – add or edit cards/bank accounts 

• Payment history – view prior payments 

• Membership – make a payment 

Make a Payment – Mobile App 

From Membership you can pay current or overdue invoices. The MAKE A PAYMENT link appears only when you have a due amount. You can also pay via Wallet if overdue. 

Pay from the Membership Screen 

• Tap More → Membership → MAKE A PAYMENT. 

• Confirm or enter the amount (min $0.01, max $5,000). 

• Select a payment method (primary is pre‑selected). 

• Tap PAY NOW to complete. 

Pay from the Wallet 

• Tap the Wallet icon (upper‑left). 

• Tap PAY next to the overdue message. 

• Tap PAY NOW on the Make a payment screen. 

Confirmation & Error Messages (Mobile) 

• Payment Successful – you’ll see a success confirmation. 

• Payment Failed – try another card or add a new method. 

• Credit Card Expired – update card info before paying. 

• Payment Blocked – you can’t make another payment within 5 minutes; try again after the on‑screen countdown. 

• Connection Issues – you may see “Unable to load…”; check your internet or try again later. 

If you see “Unable to pay: Internal Service error…” contact your club. 

Make a Payment – Web Portal 

• Go to My Account → Manage Membership → MAKE A PAYMENT. 
• Confirm/enter the amount (min $0.01, max $5,000). 
• Select payment method → PAY NOW. 
• Look for “Your payment is successful.” or review any error message.

Add a Credit Card 

• Tap More → Payment methods → ADD A NEW PAYMENT METHOD. 
• Choose Credit/Debit Card → enter card details (AmEx, Visa, MasterCard, Discover). 
• Tap SUBMIT. 
• Optionally set it for Membership (recurring billing) or one‑time use. 

Add a Bank Account 

• Tap More → Payment methods → ADD A NEW PAYMENT METHOD. 

• Choose Bank Account → enter account details. 

• Tap SUBMIT (can be used for Membership recurring billing). 

Edit or Delete a Payment Method 

• Designate a card/bank account for Membership recurring billing. 

• Update a card’s expiration date (if used for recurring). 

• Designate a card for one‑time use or delete a method.

View Payment History 

• Review past payments in Payment history (mobile and web).